Shipping policy

Last updated: 10 June 2026

This policy covers all orders placed through tradekittools.com, provided by TradeKit Ltd, Auckland, New Zealand. We currently ship to New Zealand and Australia, with more destinations coming.

Order Processing

In-stock orders are processed within 1-2 business days (Monday to Friday, excluding NZ public holidays). Orders placed on weekends or public holidays are processed the next business day. A tracking number will be emailed once your order is dispatched.

Pre-Order Items

Pre-order items are dispatched on or around the estimated dispatch date shown on the product page, not within the standard processing timeframe. If your order contains both in-stock and pre-order items, the full order will ship together once all items are available. If you would like in-stock items sooner, please place them as a separate order.

New Zealand Shipping

We ship all NZ orders via NZ Post with tracking.

  • Flat rate shipping: $9.95 NZ-wide.
  • Free shipping on orders over $199 (GST inclusive).
  • Standard delivery typically takes 2-5 business days from dispatch. Rural delivery may take an additional 1-2 business days.

Australian Shipping

We ship Australian orders via NZ Post with tracking, with delivery handled locally by Australia Post. Estimated delivery is 5-10 business days from dispatch. Shipping rates are calculated at checkout based on weight and destination.

Customs and Import Duties

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These are not included in shipping costs at checkout. As a guide, most Australian orders under AUD 1,000 are not charged import duties at the border, but any customs charges that do apply remain the customer's responsibility.

Tracking

All orders include tracking. Track your parcel at nzpost.co.nz, or at auspost.com.au once your parcel arrives in Australia.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, email ryan@tradekittools.com with your order number and we will investigate with NZ Post. If the carrier confirms your parcel is lost, we will send a replacement or provide a full refund, your choice. If an item arrives damaged in transit, see our Refund Policy for how we will put it right.

Delivery Address

Please ensure your delivery address is correct at checkout. We are not responsible for parcels delivered to an incorrectly supplied address, but contact us as soon as possible if you spot a mistake and we will do our best to redirect your order before dispatch.